012 441 7154      086 454 6083      recruit@prebless.com

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Bank Sales Consultant

To promote and sell the bank’s products to client, ensure effective completion of required administration and customer service and satisfaction.

Non- Negotiable Requirements:

  1. RE5
  2. NQF level 6 (FSB Recognized)
  3. Grade 12 or equivalent
  4. 2 - 4 years sales and client service experience

Bank Sales Consultant

in Johannesburg
Permanent
Start date: 30.08.2019
Terms of reference

Western Cape - Bank Sales Consultant on the following Areas 

CT AIRPORT SHOPPING CENTRE, WATERGATE MALL, MITCHELLS PLAIN, TOKAI BLUE ROUTE MALL, TOKAI, PAROW VOORTREKKER ROAD , MOWBRAY, Eerste River, Goodwood, Vito Mobile, Engcobo, & Vito Eastern Cape 

 

Permanent

To promote and sell the bank’s products to client, ensure effective completion of required administration and customer service and satisfaction.

Achievement Of All Sales Targets & Growth

  • Sell, promote and Market the Banks Products and ensure that the following is achieved:

1.1 Retention of existing clients
1.2 Acquisition of new clients
1.3 Reactivation of dormant client

  • Achieve Sales Target as set by Management (differing targets for branch consultants versus candidate consultants) i.e.

:2.1 Minimum set turnover
2.2 Minimum set number of loans sold
2.3 New client targets
2.4 Credit card conversion rate
2.5 Set minimum number of credit cards
2.6 Missed 1st and 2nd instalment at set branch targets

NON- Negotiable Requirements 

  • RE5
  • NQF level 6 (FSB Recognized)
  • Grade 12 or equivalent
  • 2 - 4 years sales and client service experience

 

Profile

To promote and sell the bank’s products to client, ensure effective completion of required administration and customer service and satisfaction.

Achievement Of All Sales Targets & Growth

  • Sell, promote and Market the Banks Products and ensure that the following is achieved:

1.1 Retention of existing clients
1.2 Acquisition of new clients
1.3 Reactivation of dormant client

  • Achieve Sales Target as set by Management (differing targets for branch consultants versus candidate consultants) i.e.

:2.1 Minimum set turnover
2.2 Minimum set number of loans sold
2.3 New client targets
2.4 Credit card conversion rate
2.5 Set minimum number of credit cards
2.6 Missed 1st and 2nd instalment at set branch targets

Performance Of Key Sales Activities

  • Promote and sell new products as the Bank introduce same from time to time
  • Interview Clients to establish the clients needs
  • Phone clients for sales (Tele-Sales)
  • Generate Sales Leads
  • Request referrals from Clients
  • Follow up and make appointments with prospective clients
  • Follow up on status of workflow and applications being processed
  • Keep the client informed at all times with regards to the loan application status
  • Forward the Loan Application to Administration for process finalisation

Application Administration and Costs: Capturing of Loan Applications:

  • Check loan application documentation for accuracy, authenticity and compliance to Policy and Procedures as well as completeness
  • Accurately capture all client information on Xiriuz as per loan application and supporting documentation
  • Suspend or reject loan applications to be re-quoted as and when required
  • Report suspicious or fraudulent loan application documents to the Branch Manager
  • Explain the Loan Application Process to facilitate client understanding of the process
  • Explain Terms and Conditions of Banks Products to clients
  • Issue copy of Contract / Agreement to Client
  • Print loan agreement for client’s signature
  • Correct altered loan application information on Xiriuz sent for rework and reprint for client’s signature
  • Follow up on clients with 1st and 2nd missed instalments.

Client Service

  • Project / promote the professional image of African Bank by adhering to the dress code, house keeping, professional behaviour and code of conduct
  • Maintain relationships with internal and external clients
  • Resolve all client related issues according ABIL’s Client Query Resolution Procedures within set turnaround times and keep clients informed
  • Explain compliance requirements to clients and reasons for non approval of a client’s loan applications
  • Maintain professional look and feel of branch (branch neatness and atmosphere)
  • Welcome clients and visitors in a friendly and professional manner

Compliance To Policies And Procedures

  • Execute all Branch Consultant related duties and activities in adherence to Internal Audit standards (BPR):

1.1 Cash Administration
1.2 Compliance, regulatory and Credit Policy
1.3 General Operations

Customer

  • Create and maintain productive relationships with internal and external clients by providing advice and assistance
  • Create understanding of the ‘real’ versus ‘perceived’ need through experience and expertise while complying with company polices legislation and regulations
  • Keep the client informed about progress through written communication, telephone communications and/or face to face meetings
  • Build a positive image by exceeding client expectations at all times
  • Treat internal and external customers fairly at all times

Job Requirements

Behavioural (COMP)

Professionalism
Assertiveness
Pleasant disposition
Resilience
Self Starter
EmpathyTechnical (COMP)
Analytical skills
Client Focus
Accuracy and speed
Selling Skills
Administrative skills
Interpersonal and communication Skills
Results orientated
Computer Literacy
Numeracy
Working knowledge and understanding of ABIL Products, Systems, Policies and Procedures
RE5
NQF level 6 (FSB Recognized)
Grade 12 or equivalent
2 - 4 years sales and client service experience

Closing date: 30 September 2019

PLEASE NOTE THAT FEEDBACK WILL BE GIVEN TO SHORTLISTED CANDIDATES ONLY.

For more info, please contact the Prebless Recruitment Centre on 012 4417 154 or email us at recruit@prebless.com

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