• Lead scenario testing and sensitivity analysis of various pricing assumptions and report on the results and advise on appropriate actions as-and-when required.
• Lead the development and implementation of new rating and pricing models for existing and new products.
• Produce appropriate calculation tools and/or quotation tools in collaboration with sales and operations departments and IT.
• Provide specialist advice and support in defining standard operating procedures (SOP’s).
• Conduct research and gather data to provide input to operational reporting and decision-making processes.
• Provide specialist advice to plan for value-added process improvements, initiatives and services to deliver on operational objectives.
• Provide expertise to identify and develop solutions to improve quality of processes and services.
• Translate the integrated medium term pricing strategy/design by dealing with the relevant stakeholders across the bank.

2. Client / Customer Management

• Provide advanced specialist advice and give input to the service delivery excellence practice optimisation.
• Develop and maintain relationships with relevant stakeholders that contribute to a culture of customer service excellence.
• Provide sound consulting services and recommendations based on customer and client needs, current information and trends analyses.

3. Finance Management

• Contribute to the effective reduction of cost and financial wastage in line with organisational policies and procedures.
• Establishment, alignment and management of target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency.
• Help the market meet its financial objectives by managing the P&L of the all-risk mitigating solutions in the portfolio.
• Initiate and manage market research, data mining and quantitative analysis to ensure sustainability and future competitive growth.

4. Stakeholder Engagement

• Provide thought leadership to internal and external stakeholders, by giving lending product guidance and advice on pricing.
• Maintenance of expert knowledge on relevant legislative amendments industry best practices and provision of proactive advice and solutions to relevant stakeholders.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members.
• Participate in forums that positively contributes to knowledge improvement.
• Provide advice and support in the management of change and offer operational support where required.

• Build a product improvement & innovation roadmap for prioritisation and an initial view of the underlying commercial value and potential.
• Understand the Product systems and process landscape end to end, ensuring that the current product landscape and architecture is mapped out, and deeply understood from a product origination point through fulfilment, processing, billing, servicing and revenue realisation and reporting.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
• Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
• Manage designated product development projects from inception to final execution, including post implementation evaluation.

2. Risk Management Platform and Channel Policies and Procedures

• Stay on top of potential risks, and be adequately aware of the risk exposure of the business, keeping its internal operations in mind.
• Identify risks, and evaluate them in terms of their plausibility and repercussions and curate risk mitigation and management policies to reduce the effectiveness of the risk.
• Custom-make risk management processes as per the current standing of the bank, keeping in mind its future variations.
• Ensure that all members of the product value chain understand processes, control requirements and risk management frameworks that have been designed for the area.
• For audit findings that have an impact on the area, identify, sign off and ensure that all information required by the auditors are provided timorously.

3. Market benchmark, Product Insights and their Financial Performance and Reporting

• Establishment, alignment and management of target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency.
• Help the market meet its financial objectives by managing the P&L of the all-risk mitigating solutions in the portfolio.
• Initiate and manage market research, data mining and quantitative analysis to ensure sustainability and future competitive growth.
• Explore local and international markets for new products and trademarks in order to expand and strengthen the business’ market position.

4. Stakeholder Engagement

• Provide thought leadership to internal and external stakeholders, by giving product guidance and advice on channel optimisation and inherent benefits for clients.
• Maintenance of expert knowledge on relevant legislative amendments industry best practices and provision of proactive advice and solutions to relevant stakeholders.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members.

• Custodian of legal agreements as applicable and responsible for developing and reviewing them from time to time to ensure legal compliance
• Drafting of Legal Agreements and SLA’s
• Assessment of impact of any new legislation and providing training to Legal and affected Business Units from time to time
• Providing legal advice and opinions to Divisions and within the regionalisation model
• Legal research and legal reviews and due diligence investigations
• Advising and providing a tailor made business solutions to problems
• Generally ensure best possible legal solution to legal problems

2. Monitoring and Compliance with Bank Act and other applicable legislation

• Monitor legislation that may affect the Bank and recommend solutions
• Proactive awareness of new legislation and advising the Bank accordingly
• Assessment of impact of any new legislation and making recommendations in this regard

3. Resource Management

• Management of assigned attorneys in terms of giving them instructions and subsequent communication as applicable
• Manage delivery of outsourced work and monitor performance

4. Review and Development of Policies and Procedures

• Identify loopholes and make recommendations on policies and processes for improved service delivery. Monitoring and compliance to the policies and procedures and making recommendations in case of non-compliance.
• Assist in Delegation of Powers (DOP) development and review
• Drafting agreements and general legal assistance to the Bank as a whole including ensuring product compliance and alignment with the Bank’s policies

5. Manage Stakeholder relationship

• Proactive building of internal relationships with all business units
• Understanding operational business needs
• Providing business solutions in area of expertise
• Understanding internal client’s areas of operation
• Proactively building relationships with attorneys/advocates/Bank clients
• Good working relationship with team

6. Drafting

• Receive requests for the drafting of Contracts
• Assess and discuss requirements with the client and draft initial contracts
• Review inputs and amend according to comments received
• Prepare execution versions of the contract, together with control sheets, acquire internal signatories and submit for external signatures
• Retain electronic copies of contracts and control sheets

• Support implementation of remuneration and benefits policies and frameworks across the organisation.
• Ensure all remuneration and benefits processes are executed accurately and within approved timelines.
• Maintain compliance with the Remuneration Policy, SOE governance frameworks (e.g. DPE Guidelines), and internal controls.
• Keep all remuneration and benefits records current and auditable.
• Assist in periodic policy reviews and updates.

2. Conducts remuneration data analysis, salary benchmarking, and survey participation

• Conduct market and salary benchmarking exercises to ensure internal and external equity.
• Analyse remuneration data and industry trends to inform organisational reward strategies.
• Develop remuneration dashboards and reports using advanced Excel or data visualisation tools (e.g. Power BI).
• Participate in external salary and benefits surveys and submit accurate data within deadlines.
• Provide analytical insights and recommendations for decision-making.

3. Supports governance and compliance monitoring

• Ensure data accuracy, analytical clarity, and alignment with governance requirements.
• Track and report on all audit findings, compliance actions, and governance updates.
• Maintain effective documentation for governance and audit purposes.

4. Administers and supports job evaluation and profiling processes

• Job evaluations conducted using approved methodology (e.g., Peromnes, Patterson, Hay). Job profiles and grading documentation maintained and updated.
• Turnaround times for evaluations and grading queries met.
• Alignment between job grading outcomes and remuneration structures maintained.

5. Provides analytical and technical support in the implementation of incentive programmes, linked to performance management

• Provide analytical and technical support during incentive cycles.
• Prepare accurate incentive and performance-based remuneration calculations.
• Maintain data integrity across performance systems and spreadsheets.
• Provide accurate models that are flexible and align to policy provisions and budgets.

6. Stakeholder Engagement and Advisory Support

• Provide remuneration and benefits advisory support to managers and employees.
• Build and maintain strong relationships with internal stakeholders.
• Ensure effective communication on remuneration policies, processes, and decisions.
• Respond to remuneration and benefits queries within agreed SLAs.
• Promote awareness and understanding of remuneration governance.